Returns & Refunds

We want you to be happy with your items. If something isn't right, get in touch and we'll do our best to sort it out.

Change of mind returns

If you change your mind about your purchase, you can request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, your items must:

• be unused and in resalable condition

• be free from sand, dirt, marks, damage or signs of use

• include all original parts and accessories

• be returned in their original packaging

Please contact us before sending your items back so we can provide return instructions.

For change-of-mind returns, return shipping costs are the responsibility of the customer. Any original shipping charges paid at checkout are non-refundable.

We recommend using a tracked shipping service, as we cannot take responsibility for returned items that are lost or damaged in transit.

Faulty, damaged or incorrect products

If your items arrive damaged, faulty, or you receive the wrong product, please contact us as soon as possible.

Include your order number and, where possible, photos or video showing the issue. This helps us understand what has happened and resolve it quickly.

Where a product is confirmed to be faulty or otherwise does not meet the consumer guarantees under Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement or refund.

Where applicable, Brumby Fun will also cover or reimburse reasonable return shipping costs for faulty products.

Australian Consumer Law

Our returns policy does not exclude or limit any rights you may have under the Australian Consumer Law.

If a product has a major failure, you may be entitled to choose between a replacement or refund. If a product has a problem that is not a major failure, we may be entitled to provide a repair or replacement within a reasonable time.

These rights apply regardless of the time limits or conditions applying to our voluntary change-of-mind returns policy.

Refunds

Once we receive and inspect an eligible change-of-mind return, we will let you know whether the return has been approved.

Approved refunds will be issued to the original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued.

We reserve the right to decline a change-of-mind return where the product does not meet the eligibility requirements above.

This does not affect your rights under Australian Consumer Law where a product is faulty or otherwise fails to meet a consumer guarantee.

Exchanges

If you'd like to exchange an unused product, please contact us first.

Depending on availability, the simplest option may be to return the original product in accordance with this policy and place a new order.

Cancelling an order

If you need to cancel or change an order, contact us as soon as possible.

We will do our best to help, but once an order has been processed or dispatched, we may not be able to cancel it. You may instead need to return the product after delivery in accordance with this policy.

How to start a return

To request a return or report a problem with your order, contact us through our Contact Us page or email:

noah@brumbyfun.com

Please include:

• your name

• your order number

• the reason for the return

• photos or video if the product is damaged or faulty

We'll get back to you with the next steps.